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Service ID: 4.G4.1252.001
From: Hornbill Service Management Limited
myservicedesk.comTM is a cloud-based IT Service Management solution. It provides customers with the most commonly adopted ITIL processes set up and ready to use. Solution Highlights: • Pink Verified for 10 ITIL processes • On-Demand Training included free of charge • Access to Customer Portal for SelfService, with unlimited end users • You choose how you use based on your unique business requirements, with three options available: PRO Ideal for service desks that need to get up and running quickly; PRO comes complete with all of the latest best practice processes, and can be configured when you’re ready to take the next maturity step in your ITSM journey. EXPERT With EXPERT customers can tailor the solution to meet changing business needs and customize and configure their instance to match their ITSM processes. DEVELOPER DEVELOPER provides IT groups with the ultimate flexibility by making available the ITSM Application and the development environment thereby enabling service teams to use the power of the platform to fully customise the ITSM application and build any number of business service desks to underpin their organisation’s needs.

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Aggregated billing options?Yes
Minimum Contract period?Other
Free option?No
Trial Option?Yes
Termination costs ?No
Supplier Stated Target Business Impact LevelPGA IL1/2
Supplier stated current Business Impact LevelDepartmental IL1/2
Service Deployment Model(s) offered?Public
Networks the service is connected to (directly)?Internet
Is API access available, documented and supported?Yes
Open Standards supported and documented?Yes
Open source software used and documented?No
On-boarding process e.g. moving on to the service?Yes
Off-boarding process e.g. moving off the service?Yes
Data extraction / removal criteria met?Yes
Data processing and storage location(s) - CountryIRL, GBR
Data location option can be defined by user?N/A
Data centres adhere to EU Code of Conduct for Operations?Yes
Data centre tier?Tier 3 - Uptime Institute
Support boundaries / interfaces documented?Yes
Service roadmap provided?Yes
Performance attributes defined and documented?Yes
Is a support service provided and documented?Yes
'Real time' management information available?Yes
Self service provisioning/de-provisioning?No
Time for provisioning/de-provisioning documented?No
Service Desk can be used by 3rd party suppliers?Yes
Categorise your service.Un-listed
Do you company with the Government Open Standards Principles (see:
Web browser interface?Optional
Supported web browsers? Mac OS/Safari, Windows & Linux/Firefox, Windows & MAC OS/Google Chrome, Windows/IE 6-9
Details of other thin client modes documented?No
Other client software documented?Yes
Smartphone / Tablet Access?Yes
Off-line working & synching?No
Attachment support?Yes
Anti-virus protection?No
International Language Support ?No
Workflow facilities?Yes
Importable taxonomy?Yes
Folksonomy support?No
Taxonomy facilities?Yes
Plug-in / extension ready?Yes
Plug -in / extension marketplace?No
Native search?Yes
Support of bulk input/export of data in standard formats?Yes
Link Management?No
Separated environments?No
Caching? Off Site, Local
Integration with Identity Systems?Yes
User profile page?Yes
Comment on item?Yes
Instant Messaging?Yes
Migration Tools Available?Yes
Video Conferencing?No
Social Networking?Yes
Social Networks?twitter
Contact Management?Yes
To Do Management?Yes
Solution provides Blogging capabilities?No
Solution provides wiki capabilities?No
Solution provides forum capabilities?No
Solution provides content rating capabilities?Yes
Solution provides content recommendation capabilities?No
Solution provides social media sharing e.g. tweet this?Yes
Solution provides automated stop word filtering?No
How would you categorise the service e.g. Social Media etc?myservicedesk.comTM is a cloud-based IT Service Management solution. It provides customers with the most commonly adopted ITIL processes set up and ready to use. You choose how you want to use myservicedesk.comTM based on your requirements.

Supplier information

Hornbill Service Management Limited

Contact Name Gerry Sweeney
Contact Email
Contact Phone 0208 582 8282
Address Odyssey Business Park - Apollo, West End Road
United Kingdom
Duns Number 778556928
Vat Number 991 2688 76

Further information on pricing, service definition and terms are available as downloads:

Assurance Details

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